Refund policy

To add a specific clause regarding non-returnable digital goods that are personalized for an individual, we need to ensure the policy aligns with the laws around digital goods and customized products, particularly in jurisdictions like the European Union, which has special rules for such products. Since personalized digital goods are typically exempt from return policies, here’s a revised version of your return policy, with added points regarding non-returnable digital items:

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

  • You’ll also need the receipt or proof of purchase.

To start a return:

You can contact us at chukhnovoleg8@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items), including digital goods created specifically for a single customer

  • Personal care goods (such as beauty products)

  • We also do not accept returns for hazardous materials, flammable liquids, or gases.

Digital products and personalized/custom items are exempt from return or exchange under any circumstances, as they are made specifically for you and cannot be resold.

Unfortunately, we cannot accept returns on sale items or gift cards.

If you have any questions or concerns about your specific item, please feel free to contact us at chukhnovoleg8@gmail.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

However, this cooling-off period does not apply to digital goods or personalized/custom items. Once you have purchased a personalized or digital product, the right to cancel the order is lost, as such items cannot be returned or resold.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at chukhnovoleg8@gmail.com.

This updated policy clearly addresses that personalized digital goods are non-returnable, aligning with most international consumer protection laws and Shopify's guidelines. Let me know if you need further adjustments or more specifics!